Returns Policy from WF Supplies

Collection orders:

If you wish to return or exchange a call and collect order you must first register your intention with a member of the sales team on 01264 332 332. The collection counter is not permanently staffed so failure to do so may result in no credit or exchange being given.

Cancelling my order:

If you need to cancel your order you must notify us immediately. Once dispatched, goods will incur a returns or re-stocking charge (see below).

Amending my order:

To amend or change your order contact us on 01264 332 332 or email sales@wf.supplies, if your original order has already been dispatched it cannot be amended and any additions will be treated as a new order.

If you no longer require the goods:

If you have taken receipt of your goods but no longer require them you must notify us on 01264 332 332 or sales@wf.supplies within 24 hours of receipt.

A re-stocking fee will be incurred. The re-stocking fee is necessary to cover the costs associated with preparing the returned item for resale. The re-stocking fee is 20% of the item’s cost price.

Items must be returned in original saleable condition.

Replacements:

If an item has arrived damaged or you believe you have been supplied with the incorrect goods please call us within 24 hours on 01264 332 332 or email sales@wf.supplies to discuss the matter and organise your replacement.

Returns:

If you’re not completely satisfied with your purchase, you must inform us within 48 hours of receipt of goods. Items must be returned or collected within 14 days of notification. Products must be returned as delivered in saleable condition.

To arrange a return please contact sales@wf.supplies or 01264 332 332 for more information.

Refunds:
If you are eligible for a refund, your money will be sent back via the original method of payment within 30 days of the good being returned.

Special Orders:

The above returns policy does not apply to special order items. Please contact us for further information.